- What is your RETURN/REFUND POLICY at LA KAISER?
- Does LA KAISER have a showroom or store in Chicago?
- Does LA KAISER ship internationally ?
- Can I replace a lost earring?
- Can I get a half size or custom ring size?
- How do I know which ring size to order online?
- How do I know which chain length is right for me?
- Does LA KAISER do CUSTOM ORDERS?
- I'm a stylist, blogger or editor - who can I contact?
What is your RETURN/REFUND POLICY at LA KAISER?
At LA KAISER, we want our customers to honestly LOVE our products. We take customer service very seriously and strive to make sure each customer is fully satisfied with their purchase and purchasing experience. If you are not satisfied with your product(s), you may return it/them within a 10 day period of receiving it/them (as determined by the confirmed delivery date), to receive a full refund or store credit (less the shipping cost as we do not refund shipping costs under any circumstances). To return an item you must email email@example.com for a return authorization number and explain your reason for return. All return items must appear new and unused, in their original condition and carefully and securely wrapped in their original packaging. If you do not return the product following this process, your online credit or refund may be refused or delayed.
We can NOT accept any returns on pieces that have been CUSTOMIZED. Customized and custom pieces are final sale, however if you are not completely satisfied with your custom piece we can of course alter or change the piece to the best of our ability to create something that you LOVE!
PLEASE NOTE THAT WE DO NOT OFFER PRICE ADJUSTMENTS - meaning that we can not apply a special sale coupon to a prior purchase that was not purchased within the dates and times of that specific sale/promotion (e.g. Black Friday/Cyber Monday coupon codes are not applicable to any previous purchases made before those dates).
Does La Kaiser have a showroom/store in Chicago?
We have a studio with storefront in downtown Chicago, in the Loop (on Jewelers Row).
Our studio address in Chicago is:
5 South Wabash Ave #704B, Chicago, IL 60603
Does LA KAISER ship internationally?
YES. All international orders will be shipped via your choice of carrier (USPS/DHL or FEDEX) and the price will be calculated upon checkout. International tracking information is available online via your select carrier. You will be able to track your order online with the tracking number supplied to you in your shipment confirmation email. Please allow between 10-20 working days for your shipment to arrive if you have selected USPS first class. All orders are shipped from the USA and La Kaiser is NOT responsible for any duties, VAT or customs fees that may be required at entry into different countries. Please note that additional time and communication with your countries customs office may be required.
Does LA KAISER do CUSTOM ORDERS?
Yes!! Everything at LA KAISER is hand-crafted and designed entirely by us, therefore we are able to fulfill any design requirements that you may have! We can do pretty much anything including engagement rings, custom bridal party pieces, custom engagement pendants.… you name it! Please email firstname.lastname@example.org to find out more about getting a custom piece made up and let's get something gorgeous created especially for you **** Please note that we have a starting minimum of $2000 for custom orders in 2020 ****
Can I replace a lost earring?
Yes, the charge is half of the retail price plus shipping. Please send an email to email@example.com and we will arrange this for you.
Can I get a half size or a custom ring size ?
We can do half sizes and any custom ring sizes for our solid 14kt gold rings ONLY. (please leave a note in the comments section at checkout specifying your required ring size or email firstname.lastname@example.org after placing your order). We are not able to do any half sizes or custom sizes for our 18kt gold vermeil rings.
How do I know which ring size to order online?
LA KAISER uses the NUMERICAL/AMERICAN ring sizing system, which is different to the UK, Ireland, Australia and New Zealand alphabetical ring sizing system. Use the international ring sizing chart below to easily convert between sizes.
If you donʼt know your ring size and want to measure the diameter of a current ring that you wear in order to figure out the ring size, please use these instructions below:
MEASURE YOUR CURRENT RING
*Select a ring that properly fits the finger of which you intend to know the ring size. *Using a ruler, measure the inside diameter of the ring, directly across from one side to the other in the middle of the ring band (as seen in the diagram).
*Once you have a measurement in mm, use the chart as reference to confirm your ring size.
*If the ring size in mm falls between two sizes - pick the larger ring size.
*** To make sure you have your size 100% accurate, there is no substitute for having your finger properly sized at a jeweler.
How do I know which CHAIN LENGTH is right for me?
16ʼʼ is at collar bone level
18ʼʼ is just above the cleavage
26ʼʼ is just in-between the cleavage level
34ʼʼ is below the breast level
We have got a visual photograph for you with all the different chain lengths listed on the side which makes it a lot easier to figure out which chain length is right for you!
I'm a stylist, blogger or editor - who can I contact?
Please email email@example.com for any questions regarding editorial or press queries.