COVID-19 SHIPPING UPDATE
Our online store is open and we are still shipping out all online orders from our Chicago HQ and phone/email customer service is still available Monday-Friday (10am-4.30pm CT).
*ALL ORDERS OVER $100 SHIP FREE VIA UPS GROUND*
Our shipping/processing times will be slightly slower than normal during these unprecedented times. Please allow 3-4 business days for your order to ship out.
We are shipping all International orders with UPS GROUND going forward as a preventative measure as there have been significant delays in transit time with all previous local USPS orders. (If you are experiencing a delay with a previous USPS shipment, please note that we are looking into this issue and we will work with you to resolve the issue the best way we can).
Our window for returns and exchanges will be relaxed during this pandemic, but please reach out via email to firstname.lastname@example.org to initiate any returns/exchanges.
We are here for you and we are all in this together. Please don't hesitate to reach out to us if you have any questions or concerns and thank you so much to all of you for your ongoing support during these times!
Xo Cindy, Founder and Designer of La Kaiser